SHIPPING METHODS & CHARGES

FOR ONLINE PURCHASE:

STANDARD DELIVERY:

We will deliver all stocked items within 7 working days depending on the location. We deliver anywhere in Malaysia with the exception of offshore islands and restricted zones. Orders are delivered between 9am and 6pm, Monday to Friday, not including public holidays. If orders are undelivered during the first try, our courier will contact you to arrange for another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged. Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver.

Your order will be delivered by Ninja Van Malaysia and will require a signature upon delivery.

You can locate your tracking number from the delivery confirmation email or by logging into your account. Go to http://www.ninjavan.co/en-my/tracking and enter your tracking number to see the status of your order delivery. Please allow some time for the Ninja Van website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.
If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer service for further assistance.

INCORRECT DELIVERY ADDRESS
Once your order has been confirmed it will be sent immediately to our warehouse to be picked, packed and shipped to the delivery address provided at Checkout. If you have provided an incorrect delivery address, please contact customer service immediately.