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Frequently Asked Questions

We currently accept the following methods of payment: Visa, MasterCard, Online Banking and selected eWallet.

We do not accept cash, CODs, checks, credit card gift cards or money orders.

Due to our Malaysia credit card verification service, we are unable to accept credit cards with international billing addresses.

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately

In general we recommend the following guidelines for cleaning the footwear:

  • Cleaning

    On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off.

  • Drying

    Open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!

  • Conditioning

    Recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

To opt out of our emails, simply click on the unsubscribe link at the bottom of any email. If you would like to no longer receive our catalog, please contact us and we can remove you.

Please visit our Returns Page.

If the item(s) you return meet our criteria for returns, we will process the return as soon as we receive the item(s) back in our warehouse. Please allow up to 14 working days for the payment to be credited back to you. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase.