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Returns & Exchanges

Customer-centricity has always been important to us ever since we started years ago. We will gladly accept your return of UNWORN merchandise within 14 days from the shipping date. Exchanges for the same style are always free. We seek your understanding to provide proof of purchase to complete this procedure.

Please submit your exchange request by contacting us via our Facebook Page (@hushpuppiesmsia) Message Inbox if you have any queries.

(Monday to Friday from 10am to 5pm, closed on Saturday, Sunday and Public Holidays)


  1. Merchandise exchange cannot be performed at any Hush Puppies retail shops or departmental store counters.
  2. The product you return must be in new, unused, and unworn condition with all its original packaging and receipt/proof of purchase.
  3. Include your proof of purchase in the returned parcel, ensuring your return authorisation reference number is clearly written on the receipt.
  4. Any returned item that is not accompanied by an official return reference number will not be accepted.
  5. We cannot be responsible for goods lost or damage in transit.
  6. Once we received your returned parcel, we shall notify you via your registered email.
  7. After we have received and verified the returned merchandise successfully, we will proceed to exchange the product or allot online payment (base on paid for amount) into your account within 14 working days. 

Defective Products

We are sorry if you are experiencing an issue with your product! To help us expedite your concern, please see the general guidelines below to determine if your product will be considered defective by our review team.

Note: a defective product is an imperfection in a product as a result of a manufacturing or design defect. 

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues 

If you feel your product is defective as a result of a manufacturing or design defect, please contact us by contacting us via our Facebook Page (@hushpuppiesmsia) Message Inbox.