RETURNS & EXCHANGES
We will gladly accept your return of UNWORN merchandise within 7 days from the date of purchase. Refunds and exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.
Enter your Order ID, Last Name or Email Address, and Zip Code here
Returns are accepted if you notify us via email and return the item to us within 7 days of receipt in exchange for product or refund. Returned item without notification will not be accepted.
Please note that DISCOUNTED ITEMS will not be accepted for return / exchange unless the item is confirmed to be manufacturing defective. Item returned shall not be done in any of HUSH PUPPIES boutiques or counters. You are required to return the item via shipping only. The product you return must be in new, unused, and unworn condition with all the original packaging. Only shoes can be returned if the purchased item(s) do not fit.
Include your copy of receipt in the returned parcel, ensuring your return authorisation reference number is clearly written on the receipt. Any returned item that is not accompanied by an official return reference number will not be accepted. It is advisable to ship the returned item(s) by our courier partner and keep the proof of postage certificate, as we cannot be responsible for goods lost or damage in transit. We offer free return with the use of our courier partner within Malaysia only. If you do chose to return via another method, the shipping costs shall be borne by you.
Once we have received your returned parcel, we shall notify you via your registered email. After we have received and verified the returned item, we would proceed to credit the specific amount into your banking account within 14 days upon receiving of item and as for credit/debit card it will take 2 months for the amount to be shown in your statement.
For more information about Returns & Exchanges, please kindly refer to our FAQ or contact our customer service hotline or email:
Hotline: 013 6260 663
Monday to Friday from 10am to 6pm
Closed on Saturday, Sunday and Public Holidays